Policies

Sales Policy
  • Due to the nature of our business, Living Well Massage & Bodywork and its affiliates does not offer refunds for services or Gift Certificates. Gift Certificates and store credit are non-transferable and cannot be shared.

Tipping Policy
  • Gratuity for treatment is not expected, but is greatly appreciated. Practitioners may accept tips for massage, reflexology, aromatherapy, and bodywork.  Clients are welcome to tip at their discretion in cash, check, or by credit card.

Cancellation Policy
  • You may cancel your appointment without charge up to 24 hours in advance of your appointment.

  • Your appointment will be cancelled after 15 minutes late and be considered a same day cancellation.

  • Same day cancellations/no shows will be charged up to full price. Package sessions will be forfeited.

Harassment Policy
  • Male/female genitalia and women’s breasts will not be exposed or massaged at any time.

  • Modest draping will be used during your service.

  • Your therapist/practitioner may, at their sole discretion, refuse or discontinue a service if they determine such service may be unsafe or if you engage in any inappropriate conduct as determined by the therapist/practitioner at their sole discretion.

  • Solicitation will be prosecuted.

  • Any threat, bodily injury, or sexual assault against a healthcare worker will be prosecuted and is a felony in the State of Ohio.

Confidentiality Policy
  • Maintaining confidentiality is a cornerstone to a good therapeutic relationship.  It is also the law.

  • All practitioners are required to keep treatment records.

  • All records are kept confidential including personally identifiable information.

  • Personally identifiable information includes: Name, Address, Telephone number, Date of birth, and email address.

  • Exceptions to your right of confidentiality include: Legal and administrative use - Court order, third party payers, auditors, and collection agencies.  Consumer and public safety - Child/elder  abuse/neglect, Intention to harm self or others, Duty to warn.  Sharing of clinical information between office providers.

  • Minor clients do not have the right to privacy as adults.  All information can be shared with the minor's legal guardian.

  • You have the right to request copies of your records or have those records sent to or discussed with a third-party provider.  A consent to release information form will be provided.

 
Groupon Policy*
  • Customers redeeming a Groupon for their service must reserve their appointment with a credit card.*

  • Cancellation policy applies.  Late cancellations, no calls/no shows will be charged full price for the service.*

  • Please refer to Groupon's Terms of Service more information.

  • *This policy is in accordance with Integrative Energetics, LLC office practice policies.